Refund and Cancellation Policy

Last updated 4/29/2024

1. **Cancellation Policy**:

  - Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund or rescheduling without any additional fees.
  - Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of $100.

2. **No-Show Policy**:

  - No-shows, where clients fail to attend their scheduled appointment without prior notice, will also incur a $100 fee.

3. **Refund Policy**:

  - There are no refunds on services rendered.
  - Refunds for products will be provided if the product is returned unopened and in its original condition within 30 days of purchase.

4. **Package Services**:

  - Services purchased as part of a package are considered a bundle and are not eligible for individual refunds.
  - If a client cancels a package appointment within the allowable time frame, they may reschedule the appointment but are not eligible for partial refunds for individual services within the package.

5. **Exceptions**:

  - Exceptions to the cancellation and no-show fees may be considered in cases of emergencies or extenuating circumstances. Clients must provide documented proof for such exceptions to be considered.

6. **Process**:

  - Clients must contact our spa directly to cancel or reschedule appointments and to initiate any refund requests for products.
  - Refunds for products will be processed using the original payment method within a reasonable timeframe.

7. **Policy Acknowledgement**:

  - By booking an appointment, purchasing products, or buying package services from our medspa, clients acknowledge and agrees to abide by our cancellation, no-show, and refund policies as outlined above.